Added to cart,
then a question appeared.
In e-commerce, abandoned carts usually have one unanswered question: does it fit, when will it arrive, how is the return. The bot answers that question before the customer leaves the page.
An abandoned cart is usually not about price
The customer already saw the price and added it to the cart. The reason for leaving is usually one of these three:
Unanswered product question
Size, material, compatibility — when no answer comes, shopping is postponed and forgotten.
Shipping uncertainty
When it will arrive, whether customs clears, if shipping is free — none of these are resolved before moving to payment.
Return concern
Especially if the return policy is unknown in overseas sales, the customer doesn't take the risk.
It speaks with your product catalogue
The bot knows your products, variants, and shipping/return policy; it doesn't fabricate, it answers only with your data.
Product and variant inquiry
Answers size, color, stock, and compatibility questions from your catalog data.
Shipping and customs
Explains delivery time, shipping cost, and customs status based on the destination country.
Return and warranty
Conveys your policy clearly and consistently; gives every customer the same information.
Product recommendation
Shows products that match the customer's description with card visuals within the chat.
Sales in 102 languages
Continues in the language of the incoming message; no staff needed to open a market.
Cart recovery
When a hesitation signal appears, it suggests a clear next step, tying the conversation to a purchase.
One line to install
No need to change your stack. WordPress, Shopify, custom software — all you do is add this line to the page. A ready-made WordPress plugin is available too.
<script src="https://bot.kusadasidentalholiday.com/widget.js" data-key="hesap-adiniz"></script>
A demo built with your own catalog
Write to us to see a demo built with your own data. Setup and training are included.
Request a demo on WhatsApp